Refund & Return Policy
Wing Enterprises is committed to customer satisfaction with a straightforward refund and return process for all electronics and gadgets purchased online. This policy ensures hassle-free exchanges or refunds when products don't meet expectations, covering defects, wrong items, or changes of mind within specified timelines.
Eligibility for Returns
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Timeframe: Returns accepted within 15 days from delivery date for new, unused items in original packaging with tags intact.
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Valid Reasons: Manufacturing defects, damaged goods on arrival, incorrect item shipped, or simply not satisfied (non-defective returns incur original shipping fees deduction).
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Exclusions: Personalized items, hygiene products (e.g., earbuds once opened), software downloads, or items showing signs of use/abuse.
Return Process
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Contact support via email (support@wingenterprises.com) or live chat with order number, issue description, and photos if applicable.
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Receive a Return Merchandise Authorization (RMA) number and prepaid label within 24-48 hours.
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Pack securely, ship back using the label to our warehouse, and track until received (customer responsible for return shipping unless defective).
Refund Details
Refunds process within 7-10 business days after inspection, credited to original payment method minus any deductions. Full refunds apply to defective/wrong items; partial for non-defective returns. Track status via account dashboard or confirmation email.
Additional Notes
Shipping delays due to carrier issues don't qualify for refunds but may extend return windows. For international orders, customs duties are non-refundable. Questions? Reach out anytime—policy updates posted here and effective immediately.